Our great features guarantee warm customer connections (even if you’re booking them for los glaciers)
Make them feel understood.
You’re in the business of personalized services. Customers shouldn’t have to repeat things every time they plan with you. CRM lite stores and automatically retrieves customer names and preferences on every call and chat. So your customer feels special with every interaction.
Don’t answer calls.
Build connections. Answering calls should be automated. That’s why our smart auto attendant takes care of answering calls, greeting customers and directing them to the best-suited agent. While you spend more time on what you’re good at – planning great itineraries and building good connections.
Improve every conversation.
Conversations are the most important part of your business. Make sure they’re great. Get to know exactly how well those conversations are going with real time insights. Remotely track agents login and call status, know customer moods, listen in to conversations and give immediate feedback to improve the conversation quality.
Be anywhere. When you’re in the travel business, you really shouldn’t be tied down. Kookoo uses cloud PBX so you and your agents can be anywhere. And still have smoothly running teams and warm conversations. So go ahead, plan that fam trip today.
Coordinate & control remote workers easily. Small travel agencies can and do cut costs by working out of home. That’s why Kookoo adds in the best features of professional cloud contact centers in an easy to use manner. It gives you more control, while smoothly connecting your agents – wherever they are. While, giving clients the impression you work out of the same large set up.
Increase conversions with live chat.
Make your website/page work for you with Live chat. Live chat can increase conversions to your website/Facebook page by 25%. It even integrates with your smartphone app to give better customer support. And you can do this without increasing your staff. Any of your sales associates or agents can multitask as live chat agents.